Refund Policy
Welcome to Crust & Co Pizzeria’s Refund Policy. We appreciate your visit and want you to be fully satisfied with every pizza, pasta, and side you order. This policy explains when refunds are available, how to request them, and what to expect after you submit a request. By placing an order with us at steadyplainsforum.xyz, you agree to the terms described below.
Eligibility for refunds. Our goal is to provide high quality meals prepared from fresh ingredients. If you receive an item that is incorrect, undercooked, spoiled, or not as described on the menu, you may be eligible for a refund, replacement, or credit. Refunds are usually granted when:
- The delivered item significantly differs from what you ordered, or is inedible due to spoilage or contamination.
- There was a delivery issue, such as a late arrival affecting the quality, temperature, or overall experience of the meal.
- An error occurred during payment processing or the order was canceled by our staff before fulfillment.
Not eligible for refunds are:
- Requests made for wrong choices or minor preferences (e.g., crust type, toppings substitutions) if the item was prepared as described.
- Delayed pickup or delivery caused by circumstances outside our control (weather, traffic, third-party courier delays) that do not affect product quality.
- Items consumed or partially consumed prior to reporting an issue.
Refund methods and timeframes. When a refund is approved, we typically issue the refund to the original payment method used for the order. Depending on your bank or card issuer, it may take up to 5–10 business days for the refund to appear on your statement. For orders paid with wallet credits or vouchers, the approved amount will be recredited to your £ balance or provided as store credit. We reserve the right to offer a replacement item or a credit towards a future order instead of a monetary refund at our discretion.
How to request a refund. To start a refund request, please contact our support team via the following options:
- Phone: +44 20 7946 0958
- Website: steadyplainsforum.xyz
Please include the following information to help us process quickly:
- Order number and date of purchase.
- A brief description of the issue and photos if applicable.
- The city, street or area, postal code, and country for reference.
Processing and resolution. Our team will review your request within 1–3 business days upon receipt of all required information. You will be notified about the outcome by email or SMS, and you will receive instructions on the next steps if a refund or replacement is approved. If additional information is needed, we will contact you promptly to avoid delays.
Gift cards and promotional items. Refunds do not apply to the value of any gift card purchases unless otherwise required by law. Promotional discounts applied to an order will be considered in the final calculation of any refund. If a delivery is canceled before fulfillment, any associated fees will be reviewed and adjusted as needed.
Contact and business details. If you have questions about refunds or need to update your contact information, please reach out to Crust & Co Pizzeria at +44 20 7946 0958 or visit steadyplainsforum.xyz for the latest policy and updates. Our physical location is in London, United Kingdom, WC2E 9HA at 43 Bedford Street.
Policy updates. We may update this Refund Policy from time to time to reflect changes in our services, delivery methods, or legal requirements. The “Last updated” date at the top of the policy will indicate the most recent changes. Please review the policy periodically when you place new orders with us to stay informed about your rights and our procedures.
Thank you for choosing Crust & Co Pizzeria for your meals. We strive to deliver hot, fresh, and delicious pizza and sides every time, and we value your satisfaction as our top priority.